Michael Wiklund

President

Michael has worked in the human factors field for over twenty years. During this time, he has led projects involving user research, user interface design, prototyping, usability testing, risk analysis, and design process engineering. Applications have included consumer products, personal and business software products, websites, and medical and scientific instrumentation. Although he is an experienced project and team manager, he continues to spend a large proportion of his time delivering hands-on services.

Jonathan Kendler

Design Director

Jonathan has an advantageous mix of skills, including human factors engineering, information design, graphic design, and computer programming. His design portfolio includes software user interfaces for numerous medical, business, and consumer devices, a documentation system for an automotive diagnostic tool, a web-based tutorial on medical device safety, and numerous websites.

Allison Y. Strochlic

Research Director

Allison joined Wiklund Research & Design upon after receiving her degree in human factors from Tufts University in 2005. Since joining our team, she has developed considerable hands-on experience over the course of numerous Wiklund R&D projects, including usability tests of hemodialysis machines, glucose meters, and IV infusion systems. Her applied user interface design experience ranges from surgical instruments to hospital beds to patient physiological monitors to drug labels. She is an effective interviewer, able to place usability research and test participants at ease while drawing out important insights. Today, she capably leads some of WR&D’s most challenging user research and design evaluation projects. Recently completed projects have included a long-term study of a continuous drug delivery system, a comparative assessment of drug packaging labels, and an assessment of a device that facilitates cardiopulmonary resuscitation.

Jon Tilliss

Managing Human Factors Specialist

Jon received his degree in mechanical engineering (with a human factors focus) from Tufts University. At WR&D, he primarily designs software user interfaces, conducts usability research, and supports usability tests. He has designed user interfaces for multiple laboratory bench instruments (e.g., computer-guided microscope used in cytology), point-of-care devices (e.g., blood chemistry analyzer used in a physician's office), and advanced diagnostic and therapeutic systems (e.g., full-room proton beam therapy system). Jon is highly skilled at designing usable and attractive software user interfaces that are distinguished by good information hierarchy, the sensitive and purposeful use of color, appropriate content density, and reliably communicative graphics. He is also quite skilled at designing and programming instructional animations that demonstrate operating procedures and precautions and may be integrated into a device's software user interface. Jon's usability research efforts have ranged from observing equipment in actual use to interviewing prototypical device users to determine new device requirements and collect feedback on prototype design solutions. His usability testing efforts have mostly focused on complex machines (e.g., hemodialysis machines) and the tasks performed by primary users (e.g., critical care nurses) as well as secondary users (e.g., biomedical technicians). Jon is co-author of Summative Usability Testing of Medical Devices (AAMI Horizons, pending publication in 2010).

Laura Birmingham

Human Factors Specialist

Laura recently joined the firm after completing her human factors training at Tufts University. She contributes to user research and usability testing projects. Project experiences to date include usability tests of several infusion devices and drug injection devices, and critiques of a blood glucose meter and a patient warmer.

Peter Carstensen

Senior Analyst

Peter joined Wiklund Research & Design following a three-decade tenure with the U.S. Food & Drug Administration where he founded and led the agency’s human factors engineering team within the Center for Devices and Radiological Health. Peter’s multi-faceted role at WR&D includes helping medical technology developers fulfill U.S. and international regulatory requirements pertaining to human factors, prepare an appropriate design history file, and respond effectively to regulatory actions. He also contributes to interface design evaluations and human factors program planning efforts. Peter has served for years as convener of the International Electrotechnical Commission’s human factors engineering committee responsible for developing IEC 62366:2008, titled Medical Devices – Application of Usability Engineering to Medical Devices.

Cory Costantino

User Interface Designer

Cory received his degree in industrial design from Wentworth Institute of Technology. His design work, which has ranged from consumer products to medical devices, typically has a strong software user interface focus. At WR&D, Cory contributes to user interface design projects that demand strong graphic design skills and benefit from his industrial design background. Cory's design products include computer display screens, labeling schemes, symbol libraries, and solid model illustrations of hardware interfaces such as medical device handles and physical controls. Cory has supplemented his industrial design training and experience with human factors studies at Bentley University.

Andrea Dwyer

Human Factors Specialist

Andrea received her degree in human factors from Tufts University. While at Tufts, she received two prizes that honor achievement and excellence in human factors studies. To complement her undergraduate studies, Andrea served as a human factors intern with Boston Scientific. At Boston Scientific, she studied human factors issues associated with implanted devices with the goal of developing user requirements for new implants. She contributes to user research and usability testing projects. Her particular strengths include performing appropriate statistical analyses on usability test data and administering usability tests.

Echo Kirk

Human Factors Specialist

Echo received her Master's Degree in Human Factors in Information Design from Bentley University. Her undergraduate studies also focused on information design, with complementary studies in corporate communications. Echo contributes to user research and usability testing projects. Her particular strengths include analyzing and identifying patterns in summative usability test data and preparing test reports in a format suitable for submission to regulatory authorities.

Jon Leclerc

Senior Human Factors Specialist

Jon is a highly experienced human factors specialist. He received his Master's Degree in Human Factors in Information Design from Bentley University. At Wiklund R&D, he leads usability research projects involving medical and non-medical technologies. Across more than a decade of service as a human factors consultant, Jon has contributed to a particularly diverse set of system and product development projects. Prior to joining Wiklund R&D, Jon worked at Staples where he led multiple usability research and user interface development efforts related to the office products company's website, retail stores and internal applications. He also has served The Mathworks, Aptima, and American Institutes for Research, contributing to numerous user interface development and evaluation projects for commercial, civil government, and military clients. Jon is a particularly effective interviewer and can draw upon a breadth of experience to analyze user interface design issues and develop appropriate solutions to them.

Maureen Mulcare

Human Factors Specialist

Maureen received her B.S. in Biomedical Engineering from the University of Virginia and her Master's Degree in human factors from Tufts University. Subsequently, she supported process improvement and patient safety projects at Cambridge Hospital (Cambridge, MA), focusing on the implementation of a surgical safety checklist. At WR&D, she plays a dual role, contributing to user research projects as well as hardware and software design projects.

Daniel Wong

Human Factors Specialist

Daniel recently joined our firm after working in the financial investment sector where he designed desktop trading applications. He studied human factors at Tufts University. He contributes to user research and usability testing projects. Project experiences to date include usability tests of drug delivery devices, infusion devices, and dialysis treatment systems.

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